Shipping policy

Order Processing

Please allow up to 24 hours for order processing, pending product availability and payment verification. All orders are subject to review by our security team and may be cancelled by DIRAMVI at its discretion.

Once an order has been submitted, it cannot be modified or cancelled. We kindly ask that you review all order details for accuracy before completing your purchase.

Order Confirmation & Shipping Notification

You will receive an automatic order confirmation email shortly after your purchase is complete. If you do not see it, please check your spam or junk folder.

Once your order has been processed and shipped by our fulfillment team, you will receive a separate shipping confirmation email containing your tracking information.

Product Availability & Refunds

Due to demand, items may become unavailable after an order is placed. In such cases, a full refund will be issued to the original payment method. Please allow 5-10 business days for the refund to be reflected on your account.

Pre-Order Policy

Items marked as "Pre-Order" will ship upon arrival at our facility. Your payment method will be charged at checkout. Pre-order purchases are final and cannot be modified or cancelled once placed.

Shipping Information

All orders within India receive complimentary standard shipping, with delivery in 5-7 business days.

Please Note: DIRAMVI does not ship on weekends or major holidays. All orders ship from Kolkata, India.

Shipping Delays

Orders may experience delays during special product releases, major holidays, and promotional sale periods.

Final Sale Items

All purchases made during sale or promotion periods are final. DIRAMVI reserves the right to extend, modify, or discontinue promotions at any time without prior notice. Price adjustments are not available for previous purchases.

Lost or Stolen Packages

Once a shipment is marked as "Delivered" by the carrier, DIRAMVI is not responsible for lost, damaged, or stolen packages. All liability for the shipment transfers to the courier service upon delivery confirmation.

Customer Service

Our customer service team is available to assist you:

Hours: Monday – Saturday , 11:30 AM – 6:30 PM IST
Phone: +919242952534
Email: support@diramvi.com

For any questions not addressed above, please contact our support team.